From the truck roll to the next office action.
Give installation and maintenance teams one clean relay from the site: voice notes, photos, offline retry, and customer requests that arrive as a job record the office can actually use.
FIELD RELAY
Job 1842 · North valley
Technician note
“Re-seated the loose fiber at the pedestal. Signal is back in range. Customer asked about a second drop to the workshop.”
Equipment
Fiber pedestal
Materials
2 couplers
Request
Second drop
The telecom relay
The job keeps moving, even when the signal does not.
PatchRelay follows the real rhythm of a service visit. Capture the details at the edge, preserve the evidence, then hand the office a record with enough context to decide what happens next.
Field voice note
Technicians can talk through the fix, the signal check, and the thing they do not want the office to miss — without typing a report in the truck.
Site photos
Capture the pedestal, cabinet, serial label, damaged line, or finished install. Photos travel with the record instead of disappearing into a camera roll.
Offline retry
Notes and photos stay queued when coverage drops. PatchRelay retries the relay when the connection comes back, so the team can keep moving.
Customer request
A second drop, a follow-up appointment, or a new service question becomes a visible part of the job — ready for the office to route.
A record the office can use
No more reconstructing the visit from five different places.
Structured job records give dispatch, service managers, and customer support the same source of truth. The result is less back-and-forth and a faster path from “what happened?” to “who owns the next step?”
- Review what changed without calling the technician back
- See the equipment, materials, and photos in one record
- Route customer requests before they become callbacks
- Close the loop with a clear next action and owner
Office follow-through
The handoff is not the end of the workflow. It is the point where the right person can act with the full context already in view.
The manager view
Make the next call from the record, not from memory.
Give every regional team a field workflow that ends in a clear office action — and give your customers fewer reasons to repeat themselves.
Job record · 1842
North valley service area · reviewed in 42 sec
What changed
Loose fiber re-seated; signal restored to range.
Evidence
Voice note and 3 site photos attached.
Customer request
Follow up on a second drop to the workshop.
Next action
Route the request to scheduling.
Built for the field-to-office handoff